Thank-you page offers

Set it up

1. In the app, go to Discount Campaigns and click Create a campaign.
2. On the Post-purchase offer card, click Create.
3. Enter a Campaign name. Only you see it.
4. Under Where to show it, choose Thank you page — links out to a new order.
5. Under When to show the offer, click Add condition and set a Type, Operator and Value. Or tick Always show this offer (no conditions).
6. Under Offer products, choose Manually select products and click Pick offer products, or use automatic recommendations (see below).
7. Under Discount, choose No discount (full price), Percentage off or Fixed amount off, and enter the Value.
8. Optionally tick Include free shipping on the follow-up order, set a Total uses limit, add an order tag, and set a Schedule.
9. Click Create post-purchase offer.

Add the block to your Thank you page (once)

1. On the offer’s page, click Open Thank you page editor.
2. Add the Post-purchase offer app block where you want offers to appear, then save.

In the editor the block shows a sample product. Until the block is added, your offers save but never show. You only add it once; it shows whichever offer matches each order.

What customers see

After checkout, the Thank you page shows a “Complete your order” block with your offer products, their prices and any discount. Each product has a Buy now button.

The original order is already complete, so it can’t be changed. Buy now starts a new checkout for that product, with the offer’s discount code already applied. The customer pays shipping again unless you ticked free shipping, and the block says so: “Opens a new order” or “Includes free shipping”.

Conditions

Conditions are checked against the order the customer just placed. You can use:

• Products in the order: a product, product tag, collection, vendor or product type
• Order size: total units, subtotal, or number of distinct lines
• The buyer’s market country or checkout currency

With more than one condition, choose whether all must match or any can match. If several offers match one order, the customer sees the one you created most recently.

Automatic recommendations

Choose Use automatic product recommendations from Shopify’s Search & Discovery to let Shopify pick products based on the order. Pick Related products or Complementary products and set Maximum products to show. Recommended products are always full price, and free shipping isn’t available with them. Complementary products only work if you’ve set them up in the Search & Discovery app.

Good to know

• The app creates the discount code for you when the offer has a discount or free shipping. Leave One use per customer ticked: customers can see the code, and it could otherwise be shared.
• Thank-you page offers work with every payment method, and alongside other post-purchase apps.
• Where to show it also has a one-click option that adds to the order just placed. It needs Shopify approval, replaces any other post-purchase app, doesn’t show for many payment methods (including Shop Pay, Apple Pay and Google Pay), and can’t use recommendations. The form explains how to switch it on.
• Post-purchase offers need a paid plan (Pro or Plus). See Plans and billing.

Related guides

• Checkout cross-sells
• Upsells
• Discount codes
• Plans and billing